Frequently Asked Questions

Our 10,000+ SKU catalog covers all major OEM brands including CAT, Komatsu, Hitachi, Volvo, Hyundai, Doosan, Kobelco, Sany, and XCMG. We stock parts across 8 core categories: engine, hydraulic, electrical, undercarriage, cabin, seal kits, tools, and spares. If your brand isn't listed, contact us -- we can often source it within 24-48 hours.

You can locate the part number in your machine's service manual, parts catalog, or on the component label. When submitting an inquiry, provide: (1) the OEM part number if available, (2) machine model and serial number, (3) a photo of the worn or broken part. Our technical team verifies part compatibility within 2 hours.

We supply high-quality aftermarket parts manufactured by ISO-certified factories that meet or exceed OEM specifications. Our parts are not branded as OEM but are produced to the same dimensional and material standards. This allows us to offer 30-50% savings versus OEM pricing with comparable performance and lifespan.

Yes. We offer engine overhaul kits, hydraulic seal kits, undercarriage full sets, and cabin rebuild packages for most popular models. Bundled kits are cost-effective and ensure all components are compatible. Send us your machine model and the type of overhaul and we'll prepare a complete parts list with pricing.

Our MOQ is 1 piece for all stocked items. There are no minimum order requirements, which makes us ideal for repair shops, individual operators, and distributors testing new SKUs. Bulk orders of 50+ pieces qualify for volume discounts -- contact us for tiered pricing.

We guarantee a detailed competitive quote within 24 hours of receiving your inquiry. For urgent requests, WhatsApp us at +86 133 1605 5942 and we'll prioritize your quote. The quote includes unit price, availability, lead time, and shipping estimate to your destination.

We accept T/T (bank transfer), Western Union, PayPal, and L/C for larger orders. For first-time customers, we typically request 30-50% deposit with the balance before shipment. Long-term partners may qualify for net-30 terms. All transactions are in USD.

Absolutely. We encourage sample orders for first-time clients -- this is part of our standard verification step. Sample pricing is the same as regular unit pricing. Once you confirm quality, we can discuss volume pricing and establish a long-term supply agreement.

In-stock items are dispatched from our Guangzhou warehouse within 2-5 working days of payment confirmation. For urgent orders, we offer express shipping via DHL, FedEx, or UPS with 3-7 day delivery to most destinations. Sea freight is available for large bulk orders with 15-35 day transit times.

We ship to 120+ countries worldwide, including all of Southeast Asia, the Middle East, Africa, Europe, South America, and North America. We have established logistics channels and experience navigating customs requirements in most major markets. Contact us with your destination for a shipping cost estimate.

Yes. Once your order ships, we provide a tracking number and carrier link via email and WhatsApp. For sea freight shipments, we share the Bill of Lading and container tracking details. Our team monitors all active shipments and will proactively notify you of any delays.

We ship on EXW or FOB terms by default, meaning customs clearance and import duties in your country are the buyer's responsibility. We provide all necessary export documentation (commercial invoice, packing list, certificate of origin) to facilitate smooth customs clearance. DDP (Delivered Duty Paid) can be arranged for select destinations -- ask us for availability.

We partner exclusively with ISO 9001-certified factories. Parts undergo strict QC inspection including dimensional checks (±0.1mm precision), material composition testing, and functional testing where applicable. Certification documents are available upon request for each product category.

All parts come with a 3-12 month warranty depending on the product category. Engine components and hydraulic parts typically carry a 6-12 month warranty; wear items such as filters and seals carry 3 months. Warranty covers manufacturing defects and premature failure under normal operating conditions. Damage from improper installation or misuse is excluded.

Contact us immediately with photos and a description of the issue. If the error is on our side (wrong part shipped or manufacturing defect), we will arrange a free replacement or full refund -- including return shipping costs. We aim to resolve all claims within 3-5 business days of receiving your report.

Yes. We provide installation guides, technical drawings, and torque specifications for most components. For complex assemblies like hydraulic pumps or engine rebuild kits, we can share video tutorials and connect you with our technical engineers via WhatsApp or video call. Documentation is available in English and can be requested at time of order.

Our technical team can verify part compatibility within 2 hours during business hours (GMT+8, Mon-Sat 8am-8pm). For after-hours urgent requests, WhatsApp us and we'll respond as soon as possible. Provide your machine model, serial number, and the part number or a clear photo for fastest verification.

Yes. Post-delivery technical assistance is included with every order at no extra charge. Our engineers can help with troubleshooting, installation questions, and performance issues throughout the warranty period. Long-term partners receive dedicated account manager support and priority response times.